HERC of the Carolinas

Printing Production Specialist

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

Recruitment Range: $34,700 - $38,531The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidates education, relevant experience, internal equity alignment, and departmental budgetary parameters.
Vacancy Number: S02846
Competency Level: Journey
Location of Workplace: Main UNCW Campus
Home Department: Printing Services - 35315
Division:

Primary Purpose of Organizational Unit:
The primary purpose of Printing Services is to provide printing and related services to the university community. These services include, but not limited to a full-service printing operation, copy center, copier placement operation, copier placement operation, sign and poster making business, printing project management, digital pre-press services, design services and fulfillment services. Printing Services exists to provide high quality traditional graphic communications (offset and copy) as well as variable data graphic communications (digital printing to a target audience of 'One'). These services are convenient and confidentially reproduced in a timely and the most cost-effective manor available, while meeting the customer production and cost needs. Campus Vending services oversees all the implementation, operation, and installation of vending machines across the campus. Campus Vending services collaborates with contract Snack & Beverages vendors to ensuring that the quality of the products in the vending machine comply with the food safety norms and standards.

College: College

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
The Printing Production Specialist will provide customer support at the student business center, student & departmental enterprise printing program, and campus vending program.

Duties & Responsibilities

• Provide service, support, and routine maintenance for equipment and software to ensure optimal performance.
• Troubleshoot equipment malfunctions and coordinate repairs with vendors as needed.
• Monitor fleet equipment, inventory, parts, and materials related to service operations.
• Deliver outstanding customer service and technical support to print and vending users.
• Train users on the proper operation of equipment, systems, and services.
• Utilize diagnostic tools to identify and resolve malfunctions and service issues.
• Respond to and resolve support requests from staff and students; answer questions related to printing systems, software, and hardware.
• Install, configure, and update software, hardware, drivers, and print/vending applications.
• Collaborate with IT and other support departments to troubleshoot and resolve technical issues.
• Monitor system performance, including hardware and software metrics, to ensure reliability and efficiency.
• Resolve customer concerns related to vending equipment and machine malfunctions.
• Process refunds for drink and snack vending services in accordance with established procedures.
• Address customer inquiries regarding vending services and equipment.
• Assist customers with retail transactions at the University Business Center.

Minimum Education and Experience Requirements:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work

Preferred Education, Knowledge, Skills & Experience:

• Experience working with MFD or production printers and related software
• Proficient with technology

Required Certifications or Licensures:

Valid NC Driver License

FTE: 1.0 FTE (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday
Work Hours: 8:00 pm - 5:00 pm
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: S02846
Job Posting Date: 06/12/2026
Posting Close Date: 6/28/2026
Number of Openings: Single Incumbent

Special Notes to Applicants:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://jobs.uncw.edu/postings/39593

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.







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