HERC of the Carolinas

Do Great Things! Durham Technical Community College is hiring a Coordinator in the Student Accounts Department. The Coordinator of Student Accounts is responsible for overseeing various aspects of student accounts management, including reviewing and evaluating accounts, handling collections, addressing student inquiries, and supervising the Student Accounts staff. Key responsibilities include monitoring cash receipting procedures, processing payments, refunds, and financial aid distributions, and assisting with customer service. The role also involves identifying improvements to financial processes, developing reports, and collaborating with finance and financial aid teams to ensure smooth operations. The Coordinator ensures compliance with internal procedures, manages discrepancies in bank deposits, and maintains confidentiality in handling sensitive financial information. Additionally, the position requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently and as part of a team.

1. Review and evaluate student and sponsor accounts as needed
2. Oversee collection efforts
3. Process returned checks and approve related bank payments
4. Address student inquiries and complaints referred by cashiers, the Financial Aid Office or others
5. Supervise Student Accounts staff
6. Establish and monitor procedures for cash receipting
7. Monitor deposits to state and local bank accounts and resolve discrepancies
8. Assist with customer services when cashiers require assistance
9. Record electronic payments received
10. Monitor and recommend changes to Financial Aid processes that affect student accounts
11. Monitor and recommend changes in general ledger accounts for scholarship and financial aid funds
12. Establish third party sponsor accounts
13. Monitor and recommend changes in Financial Aid distribution processes
14. Process student tuition and fee refunds
15. Process financial aid distribution ("refund checks")
16. Develop ad hoc financial and operational reporting as needed
17. Proactively examine processes and seek ways to improve, automate, or otherwise extract efficiencies
18. Other duties as assigned by the Vice-President for Finance and Administration or the President

• Associate degree (or higher) in Accounting, Business Administration or related field from an accredited college or university. 

• Minimum of five years of related experience, with experience in Student Accounts. 
• Two years in a supervisory or lead role preferred. 
• Experience with Ellucian Colleague system, preferred.

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About Durham Technical Community College

Durham Tech has a variety of employment opportunities in a vibrant, multicultural community. Durham Tech believes in its mission of promoting student success and improving communities. Be part of an organization that not only is a great place to work for, but a place where you can assist in helping our students to do great things.

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