HERC of the Carolinas

TAC Support Technician

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

Recruitment Range: $52,000 - $58,000The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidates education, relevant experience, internal equity alignment, and departmental budgetary parameters.
Vacancy Number: S02816
Competency Level: Journey
Location of Workplace: Main UNCW Campus
Home Department: TAC Services - 55210
Division:

Primary Purpose of Organizational Unit:
ITS provides centralized Information Technology services to the campus. The Technology Assistance Center Team consists of two distinct units: TAC and TAC 2. This cohesive team is dedicated to delivering tier 1 and tier 2 support to faculty and staff members. This unit provides excellent customer service while solving technical issues so that faculty, staff and students can be successful in using technology for their educational mission. These units assist with the support of hardware and software solutions for the campus, regardless of if the device is owned by the university or not.

College: College

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
The Technology Assistant Center (TAC) Support Technician provides front-line technical support to faculty, staff, and students at the Technology Assistance Center. This on-campus role includes in-person assistance as well as support via live chat and telephone. Responsibilities include troubleshooting and supporting university platforms such as Canvas (or current LMS), TeamDynamix (or current ticketing system), Banner (or current ERP), Office 365 applications, various operating systems, internet browser settings, and connectivity issues like Wi-Fi and VPN. The technician will communicate professionally and courteously with clients, both verbally and in writing, and collaborate closely with the TAC student workforce-offering guidance and mentoring as they assist clients.

Minimum Education and Experience Requirements:
Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

Preferred Education, Knowledge, Skills & Experience:

• Demonstrated ability to deliver excellent customer service
• Technical degree or relevant technical certification
• Strong verbal and written communication skills
• Proven experience providing technical support
• Familiarity with ticketing systems
• Proficiency in troubleshooting and supporting Windows and macOS environments
• Experience with multi-factor authentication tools
• Advanced proficiency in Microsoft Office 365 applications
• Working knowledge of Adobe Creative Cloud
• Experience mentoring and guiding team members
• Ability to quickly learn and adapt to new technologies and terminology

Required Certifications or Licensures:

No certifications required.

FTE: 1.0 FTE (40 hours per week)
Months Per Year: 12 Months
Work Days: Sunday - Thursday, will vary based on business need
Work Hours: 12 pm - 9 pm Sun-Thurs, varies based on business need and changes with summer session and intersession
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: S02816
Job Posting Date: 04/23/2026
Posting Close Date: 5/7/2026
Number of Openings: Single Incumbent

Special Notes to Applicants:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://jobs.uncw.edu/postings/39173

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.







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