HERC of the Carolinas

Veterans Services Coordinator (Student Services) - Riverside City College

Riverside Community College District

Application Deadline. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time:
6/29/2026

Department:Student Services (R)
Position Type:Support Staff (Classified / Confidential)
Student Position Type
Student Employment Location/Department
College/Campus:Riverside
Physical location of the position:Riverside
If off-site, please specify location.
Employment Type:Full-Time
If Part-Time, indicate the number of hours per week
Position Length:12-month
Salary Range:Grade O
Salary Amount:$7,507 - $9,142
Salary Type:Monthly
Is this position categorically (grant) funded?No
If categorically (grant) funded, date funded through:
Department Specific Needs:Certifications, Programming, event planning, VA support, and student club advising. Some weekends and or late evenings.
Job Description
Basic Function:BASIC FUNCTION

Coordinates the daily operations, services, and activities of the Veterans Resource Center (VRC); provides training and direction to staff; assists in the development, coordination, and implementation of programs and services to promote the well-being and success for student veterans and dependents; implements best practices and enhances understanding of the specific needs of student veterans; and ensures compliance with Veterans Administration (VA) policies and procedures.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification in the Veterans series is responsible for providing support to the District's VA program operations and services. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties and implement program activities. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.
Education:Education and Experience:

A bachelor's degree and three (3) years of experience coordinating a veteran's services program in higher education; or an equivalent combination of education, training, and/or experience.
Experience:Knowledge of:

1. Operational requirements and services for a Veterans Services Center in a community college environment.
2. General program offerings related to the attraction and retention of veterans and their dependents for student success.
3. Methods and techniques of reviewing, approving, and certifying applications for benefits from veterans and their dependents.
4. VA regulations, policies, and procedures.
5. Community resources for students.
6. Community college matriculation processes and services.
7. VA benefits program eligibility rules and regulations.
8. Financial aid resources available to students.
9. Educational challenges experienced by veterans and dependents.
10. Student success and retention strategies.
11. Effective event/activity planning and implementation practices.
12. Mentorship principles.
13. Methods and techniques of preparing materials and delivering workshops on topics related to veterans and dependents student success.
14. Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
15. Mathematical skills.
16. General business office administrative procedures.
17. Record keeping principles and practices.

Ability to:

1. Oversee the daily operations, services, and activities of the District's Veteran's Resource Center.
2. Provide specialized support to the District's VA student success programs.
3. Review, determine eligibility for benefits, and certify student applications.
4. Understand, interpret, and apply VA, District, and other mandated program policies, rules, and regulations.
5. Work with culturally diverse student populations.
6. Establish long-term mentoring relationships with veteran students to improve their academic performance and personal outcomes.
7. Serve as a mentor to assigned students.
8. Host and conduct workshops designed to facilitate student success.
9. Serve as an advocate for veterans and their dependents in achieving educational goals.
10. Follow through with students to ensure they are on track, meet class guidelines, and maintain college deadlines and document requirements.
11. Prepare educational information materials such as flyers, newsletters, and related documents.
12. Generate and maintain accurate computerized records, databases, reports, and files.
13. Maintain confidential and comprehensive files and records.
14. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
15. Exercise independent judgment within general policy and procedural guidelines.
16. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
17. Communicate effectively in the course of performing work tasks.
18. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
19. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
20. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.
Licenses/Certifications:Licenses and Certifications:

None.
Other:PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between work areas is occasionally required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, with no direct exposure to hazardous physical or chemical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.
Duties and Responsibilities:EXAMPLES OF TYPICAL JOB FUNCTIONS

1. Coordinates the day-to-day operations of the VVRC to promote the well-being and success for student veterans and dependents; ensures compliance with VA regulations, policies, and procedures; serves as liaison with the VA, college and community organizations, and veterans or their dependents.
2. Provides specialized information and technical assistance to faculty, students, and other members of the public relating to VA educational benefits, college admissions, registration, student records, and referrals to other college services.
3. Monitors, certifies, and audits VA students' files for VA compliance; facilitates the complex processing of the Post-911 GI Bill to include reporting tuition and fees, and determining VA requirements for certifying residence and hybrid courses; coordinates with Student Accounts on VA reporting requirements for refunding student tuition and fee overpayments.
4. Implements specific VA program policies and procedures; advises students regarding VA application procedures, program changes, enrollment certifications, and status of payments; resolves conflicts with veteran or dependent student files.
5. Serves as a liaison with the VA department, the California State Approving Agency and veteran and dependent students utilizing VA educational benefits, as well as the District's community partners and sponsors; researches and recommends funding opportunities for the VRC; coordinates and prepares submission of scholarship applications and in-kind resource contributions.
6. Prepares and submits required VA reports in a timely manner; reconciles reports for annual reporting fees paid to the District from the VA; verifies veterans priority registration eligibility and enters data into the automated system, sets up data for input into the automated federal certifying system; may serve as school certifying official.
7. Assists in the development, coordination, and implementation of services to provide a broad range of services to support veterans and dependents; works collaboratively with program faculty and other departments to develop strategies for student success; collaborates with a variety of college support services, academic services, and specialized programs to maximize resources and services.
8. Processes priority registration; issues bookstore vouchers; defers billing and prepares semester billing reports for veterans who are part of the VA Veteran Readiness and Employment Program.
9. Collaborates with the Counseling Department and Evaluations office on Comprehensive Student Educational Plans and incoming transcripts review, including but not limited to the Joint Services Transcripts (JST), and with other departments to maximize resources and services to students.
10. Researches and submits documentation to the California State Approving Agency and the VA for annual approval of the college catalog and VA approved programs; maintains the VRC procedures manual; creates student orientation materials and check lists; coordinates audits from federal VA to maintain GI Bill participation.
11. Develops, maintains, coordinates, and conducts veteran student orientation events, veteran social and educational events, and outreach services on and off campus; may serve as an associate advisor/mentor to the Veteran Association Club.
12. Maintains organized files pertaining to the program and its participants including documentation of student interaction and progress, transcripts, and other student records deemed appropriate; maintains strict confidentiality of student information and records.
Duties and Responsibilities - Continued:13. Attends regional and national conferences and training associated with best practices in veterans services program management.
14. May plan, direct, and review the work of temporary staff; and ensures staff are trained in their duties and responsibilities.
15. Participates in District-provided in-service training programs.
16. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.
Duties and Responsibilities: - Continued
Conditions of Employment:CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only:Monday/Wednesday/Friday: 8:00am - 5:00pm & Tuesday 9:00am - 6:00pm
Required Applicant Documents:Resume or Curriculum Vitae
Cover Letter
Other Document:
Optional Applicant Documents:Letter of Recommendation 1
Letter of Recommendation 2
Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Other Document:
Effective Employment Date:Anticipated Start Date: May 2026
Application Deadline:06-29-2026
Special Comments:IMPORTANT NOTICES:

Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
Application Types Accepted:Classified/Management/Confidential Application

Riverside Community College will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Riverside Community College District is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act/.

To apply, please visit: https://pa379.peopleadmin.com/applicants/Central?quickFind=62512







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