HERC of the Carolinas

Exciting Opportunity at MSK: Supervisor, Revenue Cycle - Physician Billing (PB)

At Memorial Sloan Kettering Cancer Center (MSK), the Supervisor, Revenue Cycle is a pivotal leadership role that directly impacts financial performance and the patient experience. This position offers the opportunity to lead a high-performing team, drive operational excellence, and partner across clinical and administrative functions to enhance revenue cycle outcomes in a world-renowned healthcare organization. Ideal candidates are energized by leading teams, optimizing complex processes, and leveraging data and emerging technologies--including AI--to deliver meaningful results at scale.

Role Overview

• Oversee daily operational activities within a functional area of the Revenue Cycle division, specifically in Physician Billing

• Lead, develop, and manage a team of 10+ staff, ensuring strong engagement, accountability, and performance outcomes

• Continuously evaluate workflows, systems, and staffing to optimize efficiency and productivity

• Monitor quality and performance standards, identifying trends and implementing improvement strategies

• Lead responses to workflow changes, adjusting priorities and resource allocation as needed

• Supervise staff, including hiring, training, performance management, and professional development

• Manage accounts receivable processes, including payer trends, denials, and revenue disruptions

• Collaborate cross-functionally with finance, billing compliance, managed care, and clinical teams

• Oversee financial outcomes tied to billing and collections, ensuring alignment with institutional goals

• Lead or contribute to projects and process improvement initiatives to enhance patient and operational outcomes

• Promote the use of data, automation, and emerging technologies (including AI) to improve revenue cycle performance and operational efficiency

Key Qualifications

• Demonstrated experience leading teams in a fast-paced environment

• Experience in hospital revenue cycle, patient financial services, or related healthcare operations

• Required experience with Epic (Revenue Cycle modules preferred)

• Familiarity working with clinical teams or healthcare billing processes

• Demonstrated ability to manage staff performance, engagement, and professional development

• Knowledge of accounts receivable processes, payer interactions, and reimbursement practices

• Ability to lead and champion the incorportation of AI tools and technologies into existing workflows

• Solid reporting capabilities, leveraging data to drive strategy and approach to account receivable management

Core Skills

• Strong analytical thinking with the ability to identify trends and root causes in operational data

• Proven leadership and team development capabilities, including coaching, mentoring, and performance management

• Ability to effectively lead larger teams (10+) and drive accountability and results

• Effective communication and collaboration across multidisciplinary teams

• Problem-solving mindset with the ability to manage escalations and implement solutions

• Organizational agility to adapt to changing priorities and maintain productivity standards

• Curiosity and adaptability in leveraging new technologies, including AI, to improve processes and outcomes

Additional Information:

• Schedule: 9:00 AM - 5:00 PM EST, Monday - Friday

• Location: Hybrid 1x a month: 633 Third Avenue, New York, NY

• Reporting to: Manager, Revenue Cycle

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