Provides routine technical support and service of hardware, software, and web applications used by students, faculty, and staff.  Assists in maintenance of the campus network infrastructure and supervises student personnel as needed. This position reports to the User Support and Helpdesk Manager and is part of a larger team of support staff.

Essential Job Functions:

• Provide support to all users of the College network technology; hardware, software, web services, and classroom equipment;
• Oversee the acquisition, configuration, and installation of computer and other campus technology;
• Develop the annual technology refresh plan for faculty and staff computers;
• Create and maintain images used to on faculty, staff, and lab computers;
• Provide oversight of day-to-day activities of student workers employed by the help desk;
• Engage cooperatively with other members of the Information Technology Services team in the maintenance and service of the administrative system hardware, network, and telecommunications equipment;
• Maintain a current and accurate inventory of all technology-related equipment owned by the College;
• Demonstrates an appreciation of and commitment to further an inclusive culture for those of diverse backgrounds such as ability, age, class, ethnicity, faith, gender, neurodiversity, race and sexual orientation.

Marginal Job Functions:

• Assist teammates with classroom lab and teaching technology as needed;
• Provide support to network administration and management personnel as needed;
• Ensure all hard drives are purged of college data before disposal;
• Assist personnel of the Center for Teaching and Learning with the support of academic computing as needed;
• Dispose of technology removed from the inventory in accordance with College processes and procedures;
• Perform other duties as required at the direction of the ITS Director.

Education and Experience

• A Baccalaureate degree in computer science, information systems, or an appropriate discipline (2 years of directly related work experience may substitute for a degree).
• Minimum of 2 years’ experience using networked software applications for word
• processing, spreadsheets, database, e-mail, and web browsing.

Knowledge and Skills

Required

• Maintaining and troubleshooting Windows and Mac operating systems.
• Ability to perform on-site hardware maintenance of computers, printers, switches, and other technology-related hardware used on campus.
• Ability to work in a team environment providing support for a diverse constituency of users, including students, faculty and administrative staff is required.
• Strong communication and interpersonal skills are required.

Desired

• Work experience keeping inventory.
• Familiarity with service ticketing systems.
• Linux installation, configuration, and administration knowledge.

Physical Requirements:

• Some lifting, pulling, and pushing of computer equipment is necessary. Some equipment exceeds 50 pounds and requires appropriate handling procedures.
• Mobility on campus to various office locations required.

TO APPLY

Interested applicants must apply through the Centre College Human Resources site at https://www.centre.edu/offices/human-resources/career-opportunities (with a cover letter, resume, and list of references).  Review of applications will begin immediately and continue until filled.  For full consideration, application materials must be submitted online by August 21, 2022.