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Tech Support Analyst-Journey
Job Duties: The individual in this position will:Consult with clients and evaluate hardware, software, and network connectivity needs and problems.Resolve or refer to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook computers, printers, peripherals, and tablets.Maintain hardware certification with major approved vendors and will be authorized to order replacement parts.Utilize new ITCS approved technologies and when appropriate coordinate with ITCS teams and clients to implement them effectively.Develop productive relationships with clients and understand and anticipate their business needs, assist clients in effec
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