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Web Design Technician
Department: Enterprise Systems Support - 55220Brief Summary of Work for this position: The Web Design Technician is a Tier 1 web support technician. This technician will handle basic (Tier 1) service requests in the Team Dynamix electronic ticketing system. These include responsibilities such as:·Handling requests for permissions to edit a UNCW website·Handling requests for training in our Cascade Content Management System (CMS)·Monitoring training assessments·Handling requests for Google Analytics reports·Answering support questions about how to perform tasks in the CMS·Helping to make advanced edits in the CMS
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